In a recent post, I described how I came to the conclusion that I needed to create a summary of what I knew in helping to diffuse conflict in a format that was memorable. So, I created the acronym of P.R.O.B.L.E.M.O. to help convey what I could to others who need to know how to […]
The First “O” in P.R.O.B.L.E.M.O.
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